Returns

At Nova, we strive to ensure that our customers receive their goods in a secure and pristine condition. Our primary goal is customer satisfaction, and we are committed to providing a straightforward and hassle-free returns process. Please review our updated returns policy below:

1. Returns Period: - We accept returns within 30 days from the date of purchase. - To be eligible for a return, the item must be received within 30 days of the original purchase date.
   
   
2. Condition of Returned Items: - All returned items must be in new, unworn, and complete condition, with all original tags and packaging intact. - We reserve the right to refuse returns if the items show signs of wear, damage, or missing components.
   
   
3. Return Shipping: - Customers are responsible for the shipping costs associated with returning the items to us. - We regretfully cannot provide return shipping labels to customers at this time. - International customers are also responsible for covering the cost of returning the goods to us within the 30-day returns period.
   
   
4. Return Inspection and Processing: - All returned goods are inspected upon receipt before any credit or refund is applied. - We reserve the right to refuse returns or apply partial refunds if items do not meet the specified return conditions.
   
   
5. Exclusions and Limitations: - Any item purchased at a discounted rate or during a promotional period is considered final sale and is non-returnable unless there is a manufacturing defect. - Customers' original shipping costs are non-refundable.
   
   
6. Risk of Loss or Damage: - Nova Golf is not responsible for any risk of loss or damage during the return shipment. We recommend using a trackable shipping method and insuring the package for the appropriate value.

Please email info@novagolf.shop to request a return.